Last updated: 10-May-2026

This Refund & Returns Policy applies to all purchases made on https://shamzeco.com and is operated by Shamzeco Limited, United Kingdom.

Thank you for shopping at shamzeco.com. We want you to be completely satisfied with your purchase.

As a UK-registered business, our returns policy complies fully with the UK Consumer Contracts Regulations, giving our customers enhanced rights and peace of mind.

Your Right to Cancel (14-Day Cooling-Off Period)

Under UK law, you have the right to cancel your order for any reason within 14 days of receiving your goods.

  • To exercise your right to cancel, you must notify us of your decision by a clear statement via email at [email protected].
  • You then have an additional 14 days from the date you notified us to physically return the goods to our return facility.

1. Return Eligibility

We accept returns within 14 calendar days of delivery, as confirmed by the carrier’s tracking information. To be eligible for a full refund, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to reduce the refund amount if the value of the goods has been diminished by unnecessary handling.
To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • All accessories, manuals, and components must be included
  • Proof of purchase (order number or receipt) is required

Returns requested outside the 14-day window will not be accepted.

2. Non-Returnable Items

The following items are non-returnable and non-refundable, unless defective or damaged on arrival:

  • Sale or clearance items
  • Custom-made or personalized items.
  • Perishable goods (such as food or flowers).
  • Gift cards or digital products
  • Personalized or custom-made items
  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they are unsealed after delivery (e.g., earrings, undergarments).
  • Perishable goods
  • Hygiene or personal-care items once opened
  • Intimate apparel if worn or without original packaging
  • Items returned used, damaged, incomplete, or missing parts not due to our error

3. How to Initiate a Return

To request a return, please contact us at:

Email: [email protected]

WhatsApp : +44-7861672730

Include:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos if the item is defective or damaged

If your return is approved, we will provide return instructions and the return shipping address.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.
  • Change of Mind: If you are returning an item because you changed your mind, you will be responsible for paying your own shipping costs for returning the item.
  • Damaged or Faulty Items: If the item is faulty, damaged, or incorrect upon arrival, we will cover the return shipping costs or provide a pre-paid return label. Please inspect your order upon receipt and contact us immediately with photographic proof.
  • Returned items must be shipped using a trackable shipping service.
  • We are not responsible for returns lost or damaged in transit.

5. Return Address

All approved returns must be sent to:

Shamzeco Limited
10 Kelsall Grove, Leeds, England, LS6 1QY

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be initiated within 7 business days
  • Refunds are issued to the original payment method only
  • Original shipping charges are non-refundable, unless the return is due to our error

Please note: After the refund is initiated, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.

7. Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival
  • Incorrect item received

To request an exchange, contact us within 48 hours of delivery with photos or video evidence. Approved exchanges are processed within 10–14 business days after the returned item is received.

8. Order Cancellations

  • Orders may be cancelled before shipment for a full refund.
  • Once an order has been dispatched, it cannot be cancelled and must follow the return process above.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your card issuer or bank (processing times vary)
  3. If more than 14 business days have passed since refund approval, contact us at [email protected] and we will provide refund confirmation details

10. Damaged, Lost, or Incorrect Deliveries

If your order arrives damaged, incorrect, or is lost in transit:

  • Contact us within 48 hours of delivery
  • Provide photos and order details

We will assist with a replacement or refund after verification.

11. Contact Information

Business Name: Shamzeco Limited
Website: https://shamzeco.com
Email: [email protected]

WhatsApp: +44-7861672730
Business Address:
Shamzeco Limited
10 Kelsall Grove, Leeds, England, LS6 1QY

Compliance Note

This policy is designed to comply with UK consumer standards and payment-gateway (including Fondy, Stripe, PayPal, Bank Transfer and etc. ) underwriting requirements, ensuring transparency, fraud prevention, and fair customer treatment.

Processing Your Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 14 days of us receiving the goods back (or receiving proof that you sent them).

We appreciate your understanding and thank you for shopping with Shamzeco Limited!