1. Overview

At Shamzeco Limited, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.

2. Return Eligibility

To qualify for a return, the item must meet the following conditions:

  • The item must be in its original packaging, unused, and in the same condition as received.
  • The return request must be made within 7 days of receiving the order.
  • A valid proof of purchase is required.

3. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Discounted or clearance items.
  • Perishable goods (e.g., food, flowers, plants).
  • Personalized or custom-made items.
  • Hygiene and personal care products (e.g., cosmetics, toothbrushes, razors) if opened.
  • Intimate apparel (e.g., underwear, swimwear) unless faulty and unworn.
  • Gift cards and digital products.
  • Items that have been used, damaged, or are missing parts.

4. Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] or WhatsApp +447861672730 with your order details and reason for return.
  2. If approved, you will receive return instructions and a return shipping address.
  3. Ship the item back to us within 7 days using a trackable shipping service.
  4. Once received and inspected, we will process the return or refund accordingly.

5. Refund Policy

  • Refunds will be issued to the original payment method within 7 business days after the returned item is inspected and approved.
  • Shipping costs are non-refundable.
  • If an item is found ineligible for return, no refund will be issued.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected] or WhatsApp +447861672730

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • Check your bank account.
  • Contact your credit card company or payment provider.
  • If you still need assistance, reach out to us at [email protected] or WhatsApp +447861672730.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Contact Information

For any questions regarding our Refund and Return Policy, please contact us at:

  • Email: [email protected]
  • Phone: +447861672730.
  • Address: 120 Carholme Road Lincoln, LN1 1SP, United Kingdom

We appreciate your understanding and thank you for shopping with Shamzeco Limited!