Last updated: 10- January-2026
This Refund & Returns Policy applies to all purchases made on https://shamzeco.com and is operated by Shamzeco Limited, United Kingdom.
1. Return Eligibility
We accept returns within 7 calendar days of delivery, as confirmed by the carrier’s tracking information.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- All accessories, manuals, and components must be included
- Proof of purchase (order number or receipt) is required
Returns requested outside the 7-day window will not be accepted.
2. Non-Returnable Items
The following items are non-returnable and non-refundable, unless defective or damaged on arrival:
- Sale or clearance items
- Gift cards or digital products
- Personalized or custom-made items
- Perishable goods
- Hygiene or personal-care items once opened
- Intimate apparel if worn or without original packaging
- Items returned used, damaged, incomplete, or missing parts not due to our error
3. How to Initiate a Return
To request a return, please contact us at:
Email: [email protected]
WhatsApp : +44-7861672730
Include:
- Order number
- Product name
- Reason for return
- Photos or videos if the item is defective or damaged
If your return is approved, we will provide return instructions and the return shipping address.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.
- Returned items must be shipped using a trackable shipping service.
- We are not responsible for returns lost or damaged in transit.
5. Return Address
All approved returns must be sent to:
Shamzeco Limited
10 Kelsall Grove, Leeds, England, LS6 1QY
6. Refunds
Once your return is received and inspected:
- Approved refunds will be initiated within 7 business days
- Refunds are issued to the original payment method only
- Original shipping charges are non-refundable, unless the return is due to our error
Please note: After the refund is initiated, it may take an additional 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.
7. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
- Incorrect item received
To request an exchange, contact us within 48 hours of delivery with photos or video evidence. Approved exchanges are processed within 10–14 business days after the returned item is received.
8. Order Cancellations
- Orders may be cancelled before shipment for a full refund.
- Once an order has been dispatched, it cannot be cancelled and must follow the return process above.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your card issuer or bank (processing times vary)
- If more than 14 business days have passed since refund approval, contact us at [email protected] and we will provide refund confirmation details
10. Damaged, Lost, or Incorrect Deliveries
If your order arrives damaged, incorrect, or is lost in transit:
- Contact us within 48 hours of delivery
- Provide photos and order details
We will assist with a replacement or refund after verification.
11. Contact Information
Business Name: Shamzeco Limited
Website: https://shamzeco.com
Email: [email protected]
WhatsApp: +44-7861672730
Business Address:
Shamzeco Limited
10 Kelsall Grove, Leeds, England, LS6 1QY
Compliance Note
This policy is designed to comply with UK consumer standards and payment-gateway (including Fondy) underwriting requirements, ensuring transparency, fraud prevention, and fair customer treatment.