Once your order ships, you receive a confirmation email with a tracking number and link. You can also log into your Shamzeco account and visit 'Order History' to see real-time updates. Delivery typically takes 2–5 business days for UK premium shipments.

Shamzeco offers a 30-day luxury return policy. Items must be unused and in original packaging. Visit our returns portal in your account, print the prepaid label, and drop off at any partner location. Refunds are processed within 5–7 business days.

Yes, Shamzeco ships to select countries worldwide. Duties and taxes are calculated at checkout. Delivery times vary from 5–12 business days. For specific inquiries, please reach out to our team via email or WhatsApp.

Orders can be modified within 2 hours of placement. Contact us immediately via WhatsApp or call +44 7861 672730. After dispatch, cancellations are treated as returns under our standard policy.

Click 'Sign In' then 'Forgot Password?' on the login page. Enter your registered email address, and we'll send a secure reset link. For further assistance, contact our support team via WhatsApp or email [email protected].

Check your spam/junk folder. Add [email protected] to your address book. Still having issues? Update your email preferences in account settings or contact our concierge to verify your contact details.

We respect your privacy. To request permanent account deletion, please email [email protected] from your registered email with subject "GDPR Deletion". Our team will process within 7 days.

Absolutely. We use 256-bit SSL encryption, PCI-compliant payment gateways, and never store full card details. Your privacy is paramount — read our full policy on the website.

We apologise for any inconvenience. First, check the tracking link. If no update for 3+ business days, please contact our concierge team through WhatsApp or email [email protected]. We'll initiate a carrier investigation and offer a replacement or refund.

We deeply regret any damage. Please take photos of the packaging and product within 48 hours of delivery, then email them to [email protected] with your order number. We'll arrange a swift replacement or full refund.

If your order hasn't been dispatched yet, contact us immediately. After dispatch, we cannot reroute but you may arrange redirection with the courier using your tracking number.

Check with neighbours or secure locations. If still missing, please notify us within 24 hours via WhatsApp or email. We'll open an investigation with the courier and resolve promptly.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna instalments. All transactions are encrypted with 256-bit SSL for maximum security.

Please email our billing department at [email protected] with your order number and a screenshot of the transaction. Our finance team will resolve discrepancies within 24 hours.

Once we receive and inspect your return, refunds are initiated within 5–7 business days. Depending on your bank, it may take 3–5 additional days to appear in your account.

Yes, a VAT invoice is attached to your order confirmation email. You can also download invoices from your account dashboard under 'Order History'. For custom invoices, email support.