Shipping Policy
Effective Date: [1-May-2025]
Thank you for shopping with Shamzeco Limited. This Shipping Policy applies to all purchases made through our website www.shamzeco.com. Shamzeco Limited is a UK-registered E-commerce company committed to providing fast, reliable, and transparent shipping services to our valued customers.
1-Shipping Coverage
We proudly ship to customers across the United Kingdom and select international destinations. Please note that delivery availability may vary based on product type, local regulations, and shipping carrier capabilities.
- Domestic Shipping: United Kingdom (including England, Scotland, Wales, and Northern Ireland)
- International Shipping: Selected countries in Europe, North America, Asia, and other regions.
For questions about shipping to your location, please contact us at [email protected].
2-Order Processing Time
- Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
- Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information.
- Orders placed after 2:00 PM GMT will be processed the next business day.
During peak seasons or high order volumes, processing may take up to 3 business days.
3-Shipping Methods & Delivery Times
We offer several shipping options depending on your location and the nature of the items ordered.
United Kingdom (Domestic Shipping)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2–7 business days | £3.99 or FREE on orders over £30 |
| Express Shipping | 1–5 business days | £6.99 |
| Next-Day Delivery* | Next business day (if ordered before 2 PM) | £9.99 |
*Next-Day Delivery is available only for select postcodes and eligible products.
International Shipping
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| Europe | 5–10 business days | From £9.99 |
| North America | 7–14 business days | From £14.99 |
| Rest of World | 10–20 business days | From £19.99 |
Note: Delivery times are estimated and may vary due to customs clearance delays or unforeseen logistics issues.
4-Order Tracking
All shipped orders come with a tracking number. You will receive a tracking link via email once your package is dispatched.
You can also track your order through our website using the “Track My Order” page.
5-Customs, Duties & Taxes (International Orders)
For international orders, customs duties, import taxes, and other local charges may apply based on your country’s regulations.
- These fees are not included in our prices and are the customer’s responsibility.
- Shamzeco Limited is not liable for any customs-related delays or charges.
6-Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees:
- We will contact you to arrange reshipment (additional shipping fees may apply), or
- You may request a refund for the product(s), excluding the original shipping cost.
7-Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours with photos and order details.
- If your package is lost in transit, we will assist in filing a claim with the shipping carrier and offer a resolution such as replacement or refund, subject to carrier verification.
8-Shipping Restrictions
Certain products may be subject to shipping restrictions or limitations due to weight, size, or regulatory concerns (e.g., batteries, liquids, perishables).
We reserve the right to cancel or adjust orders based on these limitations and will notify you promptly if any issues arise.
9-Contact Us
For any questions about your order or shipping inquiries, feel free to reach out:
- Email: [email protected]
- Phone: [+44-7861672730]
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Shamzeco Limited reserves the right to update this Shipping Policy at any time. Changes will be posted on this page and will become effective immediately upon posting.
